Consumers are a little scared of you...
Where professional integrators should be careful, however, is using a tablet or smartphone as the exclusive, primary control device. The reason for this is that these devices simply aren’t as practical as dedicated controllers. With the ability to use them to play games, read books, listen to music, and a whole lot more, it is hard to count on the devices being in their intended room to control the media when it is required.
Another issue is that many of them rely on Wi-Fi. So if the network goes down, control over the system does also. And without hard buttons for tactile control, it simply doesn’t offer the comfortable navigation of a professional control device.
So don’t just sell a tablet as the only control element, as it may ultimately leave the customer frustrated. If your customer insists on using a tablet or smartphone as the primary controller, make sure they also have a dedicated remote to enhance the experience. Dedicated controllers provide instant connectivity and hard buttons for tactile control, eliminating the need for swipes or switching between applications on devices to perform basic control functions.
A dedicated control device should be included in every installation to ensure a positive user experience and a satisfied customer. Remember, your business relies on referrals and word of mouth. Nothing is more vital to your success than a happy client who loves their system, and nothing as potentially devastating as a frustrated one.
At the end of the project, the primary element on which your customer will judge all your hard work is how easy the system is to operate. So make sure they love everything about the user experience -- not just how they can turn the system on with their phone.