CustomRetailer January 2012 issue


A Letter From the CTPG President

Good customer service starts with listening: Listening is the key to getting to know your customers better, and it’s also the key to better understanding their needs and getting to the core of their problems. Here at NAPCO, listening helps us provide better products and services by taking effective actions that generate the results you expect.

Auditing Audio

CEDIA Expo gave audio suppliers the ideal stage to showcase highly featured components that mesh more easily than ever within home control ecosystems. Loudspeaker introductions were attuned to making TVs sound better—as was the case last year.

Azione ‘Symposium’ A Forum for Group Goal-Setting

Not a minute was misspent at the ‘Sharing Symposium’ for the new educational/buying group Azione Unlimited at Houston’s Westin Galleria Hotel Nov. 5 and 6.

CustomRetailer Proudly Sponsors CEA 2013 Mark of Excellence Systems

Welcome to the start of a new year, and our annual Young Turks issue. Every year for our CES issue, we honor those in our industry who have distinguished themselves from their peers. People who have succeeded and excelled during what has been a difficult time—propelling themselves, and in doing so, propelling their companies and careers forward. We salute you!

Key Steps to Improve Profitability in 2013

As 2012 has closed, it’s time to push forward with 2013. I could talk until I’m blue in the face about getting your books in order, creating budgets and starting 2013 out right. But frankly, I’m tired of it. Not because it’s not a good idea, but because I see so many small business owners who continue to ignore the books and run their company by the seat of their pants.

Looking Towards the New Year

The New Year is here, and so are the infamous New Year’s resolutions. It’s the time of year where we’re all making resolutions about how to address bad personal habits and focus on improving ourselves—it’s the age-old way to hold focus on things we want to accomplish.

Maximize Each Sale As The Market Rebounds

Like many of you, Rick is a pretty in-tune guy and a savvy business man. He holds several patents on consumer-type products and runs a successful custom retail business. Rick also serves as a dealer council member for several manufacturers, including NuLEDs.


Like raising children, building a small business in today’s economy takes a proverbial village. To that end, the Consumer Electronics Association (CEA), the CE industry’s premier trade group and producer of the International CES, has made small business programs and support a top priority.

On the Road from ISE to InfoComm, CEDIA and Beyond

In the wake of this year’s CEDIA Expo in Indianapolis, I had a chance to reflect on the show itself with my North American and European colleagues. We went over the pros and cons, ranging from the absence of some large manufacturers to the emergence of smaller companies with dedicated CI product lines. In the midst of all these discussions, I flashed back through the haze of a busy year to my observations following February’s Integrated Systems Europe show in Amsterdam.

The Info You Need to Succeed

We have the unique privilege of working in an ever-changing environment.  Sure, teachers have new curriculum and accountants have new laws to follow, but we get to learn the new technology. And not just learn the new technology, but become the bona-fide experts. At least that is what’s expected of us. CEDIA Expo alone saw the launch of over 80 new products; each one won’t necessarily affect your business, but each is one to consider.

Winning With Talent

We normally focus on technology trends in this column, but along with understanding and implementing your technological strategies, you should also stay focused on continuing to develop your employees’ training and talents regarding more mundane topics—company policy, accidence avoidance and client interaction, for instance.