"Good customer service starts with listening. It's key to getting to know your customers better, as well as better understanding their needs an getting to the core of their problems.
The Home Technology Specialists of America (HTSA) kicked off its fall meeting in Chicago with opening remarks from Managing Director Bob Hana, some business talk from Chuck Zimmerman of Sandler Training, and a cocktail party and dinner down the street at local sports legend Mike Ditka’s restaurant.
The Women in CE organization announced Wednesday the honorees for its annual Women in CE Legacy Awards. The four main honorees are Amy College, senior vice president of merchandizing at Best Buy; Amy Jo Smith, president of DEG: the Digital Entertainment Group; journalist Andrea Smith, formerly of ABC News; and Revenew founder and CEO Nasrin Thierer.
The Home Technology Specialists of America (HTSA) announced Thursday that Digital Home Systems is its newest member. Based in the New York area, Digital Home Systems was founded in 1999 by lifelong musician Tom Manna.
At the recent HTSA Fall Conference in Chicago, we had the opportunity to sit down with Martin Plaehn, the chief executive officer of Control4. We discussed the company's plans for this year and next, its recent acquisition of Extra Vegetables and life as a public company. This is a transcript; some sections have been edited for the purpose of clarity.
At HTSA's fall conference in Chicago this week we had the opportunity to sit down with Managing Director Bob Hana. Hana discussed the conference, members and vendors' predictions for the holiday season and the buying group's new services.
The 2014 HTSA Fall Conference in Chicago wrapped up in Chicago Thursday with the VendorFest, where manufacturers showed their products while Managing Director Bob Hana raffled off prizes (Photos and captions by Stephen Silver)