Take a Look at Yourself, Coach
Feel like you're in a rut when it comes to educating and motivating your employees? It's time to examine your training methods.
By Elly Valas
As a mildly avid sports fan, I'm fascinated by what goes into creating a great team.
How did coaches like John Wooden, Dean Smith, Phil Jackson and Joe Torre build their winning dynasties?
Was it their charisma, or did they just get lucky in recruiting top players? Did they work harder than other coaches? Were their players more motivated to win? Were their training camps tougher?
Coach Wooden said "success is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable of becoming."
As an owner/manager or trainer, are you making your best effort to ensure your team members are becoming the best they are capable of becoming? Are you the best coach the team could have? Have you updated your own coaching skills recently, or are you still having the same kinds of weekly sales meetings you had five years ago?
Jack Welch defined insanity as doing the same things over and over and expecting different results.
Heed those words.
The market has changed. The customer's expectations have changed. Our products have changed. And our competition has changed.
We need to change our coaching to reflect the evolution around us.
In order to become better trainers, we need to understand adult learning.
Don't forget that these aren't kids that you're training. Kids learn by repetition. They memorize flash cards and for the most part respect the authority of the big person at the front of the room.
Adults, on the other hand, learn from experience, from trial and error, from success and failure. We learn from each other. Sales associates and installers need to be active participants in their learning. They will quickly tune out an expert lecturing them.