Spread the Love, Reap the Rewards
It doesn't have to stop at calling someone into your office, either. I've instructed our managers to randomly go up to an employee and say something like: "Has anyone told you what a great job you're doing?" It has an incredible effect on an employee's psychological frame of mind and, if they are having a challenging day, things seem to get better for them and the people that interact with them.
Road Trip! After a good month, we take our delivery and custom install personnel to dinner and a hockey or basketball game. The camaraderie is wonderful and sharing time together away from work helps build strong team bonding. They come to work jazzed, knowing we care about them and appreciate what they do for the company.
The over-and-above prize: How about awarding a monthly prize that is displayed prominently, where all can see it? This goes to the employee that goes over and above the call of duty to satisfy a customer. Your staff will discuss it all month and look for the opportunity to earn it.
Having a motivated staff that works together, gets along together and genuinely cares about providing solutions for our clients is priceless to us. The good news is that most, if not all, of the suggestions mentioned in this article are relatively inexpensive—yet they produce incredible results.
You need to make an effort and stay the course for the positive effects of these methods to be long-lasting. Put a note on your computer to remind yourself to thank an employee today.
One final point: Who motivates the motivator? Some managers find that although they enjoy and see the results of morale boosts for the staff, it's sometimes hard to feel motivated themselves. Those managers who find themselves feeling this way know that if you concentrate on the positive effects you have on the staff, and see the fruits of your labor, you will be motivated by the results and find it very rewarding. CR