Don’t Let Bad Apples Spoil Your Whole Bunch
“As the owner or manager of a custom home electronics business, you can make every effort to meticulously screen out inappropriate personalities when hiring staff. Invariably, however, one or two people can slip through the safeguards in the recruitment process who, for one reason or another, don’t really belong in your organization. This possibility is even greater the longer you are in business and the larger an organization you have.
We asked some custom dealers to discuss some of the classic signs of an ill fit in personnel, and reveal what they find are the best ways to make a clean break with a chronically unhappy worker without disrupting the “feng shui” of the organization overall.
Because we sell home security, we can’t really have something go haywire, so we have to FBI background-check every employee we hire. That helps weed out the bad ones who may have given you a really good fake interview. If the FBI says no, we have to cut them loose immediately.
Beyond that, when we have someone who doesn’t seem to be working out, we try them with another crew before we let them go. We did that with someone and then he worked out great—the best thing since sliced bread.
I’ve been here 12 years, and I’ve only fired two or three people in that time. It takes us a long time to hire someone. There are two or three interviews with me, then we let them walk around the store and meet people. I’d rather go at it like that, so that when they do come in, they’re not immediately a whipping boy.” -Matt Hartberger, General Sales Manager, Audiotronics, Roanoke, Va.
“You shouldn’t prolong the agony. Your guys, remember, are watching you all the time to see how you take care of your business. If you find a disgruntled employee who’s always unhappy, always talking bad about a situation, and you just can’t ever seem to get that person happy, it’s probably time to get them out of there. I don’t care how badly you need the help because you have a lot of jobs on the board. You’re wasting your time to keep that person there.