RTI Launches RTiQ Intelligent Remote Management Solution
Just in time for CEDIA 2018, RTI is launching their cloud-based monitoring platform, RTiQ, allowing a host of remote monitoring solutions at no extra cost.
This is really excellent news from RTI continues to shift their focus to one that empowers dealers from the inside out. Catching up with CEO Ed McConaghay after CEDIA 2017, he was determined to bring more tools such as RTiQ to the table for their dealers.
"We are a products and services company," McConaghay said in his Corner Office interview. "Customers expect us to come out with new products and we are working to accelerate the launch of new products."
RTI says that their new platform can be configured to monitor RTI control ecosystems and any products controlled by an RTI XP control processor. Dealers can monitor the status of these devices via a dashboard from anywhere in the world and receive email and text notifications that alert them if a failure occurs - which means less downtime for clients.
Once alerted, the dashboard helps them identify the cause of the issue and allows custom actions to be triggered to restore the failed system or component. Customizable actions include anything the control system is capable of, whether it's rebooting devices, running macros, or sending commands.
"RTI dealers are activating systems at a fast pace. After being live for only a few weeks, we have more than 1,500 systems currently reporting into RTiQ," said Mike Everett, Vice President of Global Sales, RTI. "RTiQ is enabling dealers to take customer service to the next level. The bottom line is lower costs and happy customers."
RTiQ is a step in the right direction and finds a lot of similarities with a growing trend of Monthly Recurring Revenue models that involve consistent monitoring and remotely fixing problems. And at no cost to the dealer, RTI is getting serious about giving their dealers the tools to succeed.