RGPC Cracks Down on Unauthorized Net Sales
Power management vendor Richard Gray’s Power Company (RGPC) became the latest manufacturer in the industry to make a move to protect its dealers from unauthorized resellers who vend products of its products. It says such resellers are selling its products “without warranties and with no guarantee they will function properly.”
According to the company’s new dealer policy, “New RGPC products may only be purchased from authorized RGPC dealers. Purchases via unauthorized dealers and internet auction sites are presumed to be used and are not covered by any RGPC warranty. Richard Gray’s Power Company does not warrant, in any way, products that are purchased from anyone who is not an authorized dealer or products that have had their serial number altered or defaced.
Said RGPC Vice President of Operations Rick Komendera, “It hurts both customers and authorized dealers when online auction sites and illegitimate web-based dealers sell Richard Gray products without having learned about the technology or gone through the certification process. Consumers are purchasing products with no warranty and no guarantee that they will even work. Since fine-tuning and installation of Richard Gray products can have a significant effect on performance, customers are also losing out on the expertise an authorized dealer can provide.”