ProSource Newest Additions Stress RMR Service Options for Members
ProSource has added OneVision Resources and Parasol as two new vendors that support members' adoption of an RMR service provider business model.
ProSource made the selections based upon research conducted over the course of a year by a dealer advisory board comprised of members working with an expert advisor. The group's top priority was to evaluate the best solutions that match the needs of the majority of ProSource's member profiles.
"ProSource members are enthusiastic about developing profitable RMR solutions that provide a much needed service to homeowners, while making their businesses more valuable," said Dave Workman, CEO and President of ProSource. "The available offerings from OneVision Resources and Parasol streamline the process for members to adopt a 24/7/365 service-oriented business model. Business models are constantly evolving, and we are keeping our ear to the ground for services and solutions that ensure our members remain competitive."
OneVision's comprehensive platform empowers a member's business by giving them the services, processes, and technologies needed to provide 24/7/365 support to their clients, improve work-life balance for their team, and build a more sustainable and profitable business. OneVision and its growing network of partners manage tens of thousands of connected homes across North America by addressing three significant operational challenges — the burden of service, service profitability, and the client experience.
"As former integrators, we believe that exceptional project delivery and after-sales service and support go hand in hand," said Brian Lawlor, OneVision's Director of Business Development. "That's why we offer the latest in service technology and processes to monetize the monitoring, management, and security offerings dealers provide their clients to keep their homes up and running 24/7."
"If it's your goal to have someone provide your customers with the same excellent service you do, 24/7, I know from experience that OneVision does exactly that," offered Bob Cole, Founder and CEO of World Wide Stereo.
"Providing a legendary customer service experience is no easy task. It requires a plan, attention to detail, trust, and focused execution," said Todd Jarvis, Founder of Sterling Home Technologies, Inc. "Partnering with OneVision has really helped us step up our service game."
Parasol is the culmination of a multiyear effort by Greg Simmons of Eagle Sentry (Las Vegas); Henry Clifford of Livewire (Richmond, Virginia), and Ted Bremekamp of ETC (West Palm Beach, Florida). The three veteran custom integration business owners formed the company to serve as an "always on" remote support service for the industry. Homeowners can call, email, text, or chat with an expert anytime, day or night, about system problems, with most issues being resolved immediately. Parasol has network operating centers in both Las Vegasand Richmond, VA where its expert technical staff can monitor installations proactively, keeping small issues from turning into big problems, while reducing the need for costly service calls and driving up client satisfaction.
"Homeowners love the peace of mind that comes with 24/7 support, while integrators are able to enjoy their personal time knowing Parasol agents are taking care of their clients around the clock," agreed the founders of Parasol. "Integrators often overlook support as a critical part of their businesses, resulting in a model where getting text messages from angry homeowners during dinner is commonplace. Homeowners are equally frustrated. That's where Parasol comes in."