OneVision Adds SnapAV’s OvrC Support
OneVision has been on a roll lately. Just a few months ago, the remote management system launched a live-streaming video tech support service enhanced by augmented reality and before that their Essentials+ program offered a new support membership program that offers 'round-the-clock service.
Now, OneVision has added SnapAV's remote system management tool OvrC, offering one of the most comprehensive support systems on the market.
“We know that RSM is a vital part of any effective service strategy and a key component of this industry’s future so we have watched with excitement as SnapAV has continued to invest significantly in OvrC,” says OneVision founder and CEO Joseph Kolchinsky. “We are thrilled to incorporate it into our full suite of solutions and know it will play an important role in helping us transform our partners into the Technology Managers of the future.”
The RMS narrative has been growing as integrators look for new streams of revenue and ways to offer more to their client. The new partnership between OvrC and OneVision addresses this growing challenge by combining OvrC’s sophisticated troubleshooting and diagnostic tools with OneVision’s industry-leading service platform. Making this partnership possible is OvrC’s new “groups and permissions” feature set which will allow integrators to grant access to their monitored sites to OneVision’s team of service and support experts. This access enables OneVision to leverage the full feature set of OvrC to monitor and manage client homes on the integrators behalf.
OneVision’s platform tackles the service problem in its entirety with a proven operational playbook, enterprise-class software implementation, RMR marketing and subscription management, and ongoing training for everyone in the company from leadership and sales to projects and service staff. This turnkey strategy removes the burden of service, bolsters company profitability, and enhance the client experience. Integrators have access to the program starting this week.
“OneVision’s focus on implementing end-to-end service strategies for integrators is a perfect complement to the OvrC platform,” says Kenny Kim, SnapAV’s VP of Connected Products. “Pairing our leading support platform with OneVision’s proven service and RMR strategies is a winning recipe for integrators looking to implement a profitable and sustainable managed services model.”