One Firefly and OneVision Announce New Partnership
The two companies have teamed up in a new partnership to help integrators offer a more enhanced customer experience and to better position their brand in local markets. One Firefly is a marketing agency that caters to technology professionals in the custom integration, security, and solar energy space while OneVision provides the first and only comprehensive service and support platform to help technology professionals provide round-the-clock support. Together they will create a more unified brand experience for integrators present on both platforms.
The live-chat feature on One Firely will now have support and service requests re-directed to OneVision’s white label, 24/7 support team. A new support experience web page will highlight the union of these two companies and the world-class support they offer. Clients can expect to receive faster access to support and an all-around enhanced experience.
“We believe deeply in the value of partnering with providers of best-in-class solutions to help us grow and improve our business,” said Jimmy Nay, General Manager at Control Freaks in Hawaii. “Working with One Firefly on our marketing and with OneVision on service allows us to benefit from outside expertise and helps keep our team focused on what we do best. We are excited to see these two providers partner up, providing us with even more tools to make our brand really shine.”