Netgear Faces Class Action for Defective Cable Modems
A team of San Francisco lawyers has brought a class action suit against the tried and true networking manufacturer Netgear stating that their CM700 high-speed cable modem contains "serious defects" that result in high spikes in network latency -- and Netgear has acknowledged the issue.
"Consumers paid top dollar for a high-end cable modem, but the Netgear CM700 suffers from a serious flaw that affects network connections," said Noah Schubert, a partner at Schubert Jonckheer & Kolbe, the firm filing the lawsuit. "Netgear and other cable modem manufacturers shipping modems with the defect should recall the affected models and issue refunds."
Netgear totes the premium router as being "ideal for the fastest internet speed services" but hundreds of users are taking to online forums claiming severe network latency spikes. The short of the complaint basically says Netgear swapped out the Broadcom chipset in the CM700 with Intel's Puma 6 chipset.
A move Netgear has acknowledged can cause cable modems to suffer from significant jitter and latency on networks. The firm looks at other cable modems with the Puma 6 chipset, a full list can be found here.