LG Earns Top Rankings in 2018 American Customer Satisfaction Index
LG Electronics USA again leads the home appliance industry, earning #1 rankings in product quality and service quality in the just-released 2018 American Customer Satisfaction Index (ACSI) rankings.
"We know that shopping for a new appliance is an important decision. LG's #1 rankings in customer satisfaction, product quality, and product service from expert third parties help consumers to shop with confidence that they're getting the brand trusted by more American consumers," said Dave VanderWaal, senior vice president of marketing, LG Electronics USA. "Whether it's in the kitchen or laundry room, LG appliances deliver unrivaled quality matched with cutting-edge features and design."
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index's one-of-a-kind, cross-industry structure. For over two decades, the ACSI has used its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and 46 key industries that together represent a broad swath of the national economy.
LG's top rankings from the ACSI come on the heels of LG earning more 2018 J.D. Power Customer Satisfaction Awards for appliances than any other manufacturer for the second year in a row. The comprehensive 2018 J.D. Power Kitchen and Laundry Appliance Satisfaction Study shows LG home appliances performed best in key areas including reliability, performance, ease-of-use, and features