A Lesson from Geeks
All custom installers take heed.
I have a dear friend who just moved into a new home. He wanted a flat panel, which needed to be wall-mounted. Sometimes it’s just easier with friends (no profit) to allow them to buy from a third party. In this case, I made arrangements for him to buy from a friend of mine at a wholesale price and everyone was happy. When it came time for the install, once again, I referred him to a third party. As we all know, some work is better done by others. The plasma is mounted (I let the installer sell the bracket) and everyone seemed happy.
Weeks later, my friend needs five in-walls. This time, I decide to supply the speakers (nothing can go wrong with speakers) and I ask if he is going to call the install company back. He said no; he was not happy with the job. To my eye, all went well, but I informed the installer that he had an unhappy client. Did he call? Did he follow up? I don’t know.
My friend needs a receiver and a sub, and he proceeds to call Best Buy for advice. He picks a receiver and a sub and then makes arrangements for installation of his in-walls, the receiver and the sub. Now here is where the story gets interesting.
The Geek Squad happily scheduled a Sunday install! They quoted a price of $400 to cut in five speakers, run a subwoofer cable to the rear of his room and set up the receiver. They showed up at 2:30 p.m.—two men, then a third showed up a half hour later. Booties on, drop cloths down, very professional. They miscalculated on the placement of the rear speakers, so cutting and chiseling were in order. My friend called me at 8:30 that night after he served pizza. They are still there, and won’t leave until they are done. They finished at 9:30 p.m. and adamantly refused a tip!