Revisioning Custom Retailing: Part 4: Showing CI Value
Last time, we showed how the analysis and documentation of deficiencies in Rescue Projects (which include many kinds of renovation and retrofit work) provides a valuable service to the customer. It also demonstrates how far our industry exceeds the simplistic realm of Internet purchasing.
We described the importance of analyzing (and reviewing with the client) such important factors as speaker placements, wiring types and patterns, heat and space management issues, audio equipment design and engineering, TV types and locations, and system control—before making final design and pricing decisions.
Now, let’s expand on this concept, and explore how a formal Technology Check—a specialized home inspection that maps out, performance tests, and documents the wired (and wireless) infrastructure of the home (and provides a written report to the client)—can add additional value for the consumer, build trust, and make life easier (and reduce risk) for the CI specialist.
What’s in the wall? Many of us have learned the hard way that making untested assumptions about concealed wiring can lead to frustration, lost time, profit erosion and even damage to our reputation. Bad splices, hidden splitters, corroded terminations, daisy chain configurations, obsolete wiring types—any of these things can cause costly headaches and ruined installation schedules. Confirming the exact configuration and condition of all of the concealed wiring—and the capacity and performance of wireless networks—well in advance of the installation day is essential to successful retrofit and renovation projects.
This way, the consumer will know—even prior to the purchase commitment, if needed— whether the existing infrastructure will support plans to add or upgrade a TV to 1080p, replace an obsolete distributed audio system, expand a computer network, convert to a multi-line phone system, or retrofit some lighting control features. And the CI specialist will know exactly what repair work needs to be accomplished prior to bidding and installing the new amenities, and how much time and additional materials will be needed to bring the infrastructure to the point that it will support the proposed work.