The DaVinci Group announced today that it has launched a new sales support option called “Text TDG.” With Text TDG, registered users will be able to communicate with various departments within The DaVinci Group via SMS texting, offering them a more direct and a more convenient support option.
Text TDG users will be able to ask questions, make requests, and even enter orders directly to the company, whether from the office, in the field, or on the road via their favorite mobile device. Users can communicate with TDG in real time, usually receiving a response more quickly than commonly experienced through other methods – typically within 15 minutes or less during normal business hours.
In the case of after-hours texts, the user will typically hear from the company the morning of the following business day – although on occasion a response could come sooner than that.
SMS Texting: More Popular Than Ever
According to data analysis company Domo, over 913 million texts are sent every hour of every day around the world. There are many reasons for this incredible amount of usage, but the statistics make it clear that this form of digital communications will continue to grow in demand.
While many businesses are set up to offer multiple sales support options like telephone, email, and fax – as is TDG – the fact is that very few have set up the appropriate business-class systems to offer SMS texting - this new and immensely popular form of communication. This is even true in the tech industry, yet with integrators often on job sites when they need a critical answer to an installation question…or they discover a need to quickly order a forgotten item – texting is often their go-to option.
The same is so for a typical manufacturer’s sales force, both sales representative firms and distributors, who most often utilize mobile sales teams serving a variety of geographic territories and constantly traveling. In practice after scenario texting is not only a viable option, it is often the most preferred alternative.
“Our sales support team at The DaVinci Group is second to none and does a great job with our existing telephone, email, and fax support functions,” said Jeff Francisco, President, and CEO of The DaVinci Group, Inc. “However, dealers tell us all the time how much they prefer texting for their business communications. Many of them already rely on texting for their internal company communications and would like to extend that to brands like TDG. For that reason we have developed Text TDG – a new support option that allows them to ask questions, make requests, or place orders directly with our support team from their mobile device.”