Respect & Knowledge Make Winning Combination
Bob and Ron’s World Wide Stereo
When it comes to service, it doesn’t matter if the client is interested in a full-blown home theater installation or a new flat-panel TV. You still need to offer the attention and respect to every client. That’s what John and Ardene Vencius found when they entered Bob and Ron’s World Wide Stereo. It was the simple things that impressed them, along with undeniable knowledge the staff possesses. All of this created an experience for the customers that will bring them back to Bob and Ron’s for years to come. And that’s a sale you can’t put a price tag on.
Congratulations, Bob and Ron’s World Wide Stereo!
Many years ago, my wife and I went to a small shop owned and operated by two young, energetic men by the name of Ron and Bob. We continued to make purchases there; our latest purchase was delivered and installed just the other day. We are now the proud owners of a 42” Hitachi plasma TV with a perfect console and hooked up to the Bose speakers I purchased from you years ago. Are we pleased with this purchase—you bet! The picture is beautiful. This adjective is often over used, but in this case it is the perfect adjective—beautiful.
When Ardene and I were considering a new TV, we both agreed without hesitation that there is only one place where we would make such a purchase and that is World Wide Stereo. Bob, your business deals only with the best of quality and superior service. I want to make comment of your staff. When we first entered your store, Chris Clements approached us and offered his assistance. After telling him what our interest was and the fact that we were confused by all the choices, he worked with us in a very gentle manner. There was no question that he knew what he was talking about. We very quickly arrived at what the best choice would be for us. He offered to visit with us in our home to help determine the best size and location for the new TV. Within a week, he was in our home and offered a suggestion that I did not consider at all. His suggestion was the best location that was perfect for our circumstances. We received a printed estimate of the TV with the possibility of surround sound. Though I would like to have the surround sound, it had to be put on the back burner for financial reasons. Chris in no way tried to push this on us. He helped us to realize that this could be an add-on at a later time. After receiving the estimate, we visited him at the store and finalized the purchase. At all times he was most courteous and professional. The fact that he was so knowledgeable of the product and systems operation was a great comfort to us. He knows what he is talking about.