cyberManor of Los Gatos, Calif.
What’s the best way to spread the word about your great customer service? Have your customers do it for you! That’s what Gordon van Zuiden of cyberManor, Los Gatos, Calif., is achieving as evidenced in this letter sent from one satisfied client to a potential new one. This letter is truly a thing of beauty to any business owner; please read on!
I was talking to my friend, Gordon, with cyberManor today. He mentioned your project and that he was hopeful he would be able to work for you. I asked for your e-mail address because I wanted to be able to tell you how we feel about cyberManor.
We did a $1.7 million dollar remodel on our home in Los Gatos. We wanted the best so we allowed cyberManor to take over and do their thing. Their people are outstanding and did everything we could have possibly wanted. After we moved back in, there were a few niches to work out and they would come the same day I would call with a concern. It was usually something I was doing wrong and they would take time to train me on how to work things correctly. I even have a three-ring binder that tells me everything I could possibly need to know.
The thing I love most about what cyberManor did for us is our Sonos system. We had never heard of it. People will say, “Did you put in a nice Bose system?” We laugh because our Sonos is way, way, way better than Bose! This is a system I can’t really explain right now but we were able to download all our CDs onto it. Now we have a hand-held device (like a big iPod) that we can select and play our music from. We can look up our music by Artist, Album, etc. We’ll sit in our back yard and go through all our music without getting up.