CR Survey Results: Human Resources
In the July issue of CustomRetailer, Gigi Dryer, Vice President, Human Resources, Sonance, devised an excellent Q&A Survey to find out if you are on the right track with your recruiting methods. Do you know why, how and when to attract the best employees? Gigi told CR readers that, “The recruitment process should be an important priority for business owners. A job opening should trigger business owners to think about the vacancy and the reasons it exists.”
As opposed to it being as time consuming and painstaking as you may imagine, you can generally ask just three to five questions to weed out applicants who would not be a good fit. Ask questions about specific past performance and behavior:
1)Tell me about a time when...
2)Describe a situation...
3)Tell me exactly how you...
4)It would help me if you describe in detail how you...
It is really up to managers to address major areas, that include company, position, product and service knowledge as well as efficiency. Effective communication is the key and it can provide a clear understanding of what your company will provide and what is expected of the employee.
The following is a snapshot of how many CR readers deal with human resources:
1) Where does recruitment rate on your priority list?
With a rating from 1-10, 1 being of greatest importance, most respondents listed a 3 indicating recruitment is always a top priority.
2) What is your recruitment strategy?
Fairly equally (and honestly) split between those of you who see your strategy as proactive vs. reactive.
3) What is your biggest recruitment challenge?
Ninety-five percent of you listed the availability of qualified candidates as your biggest challenge.
4) What have been your most successful recruiting methods?
Almost all of you rely on personal referrals, although one respondent recently had 30 answers to a Craigslist ad.