Capitol’s InfoComm Strategy
The company offers what Hayes termed as solution-based two-day trainings in its headquarters once every month, and typically draws around 50 dealers each session. Capitol has already held training and certification sessions on the new SIP system at the end of 2012, and plans five offsite trainings at this fall’s CEDIA Expo that will cover SIP, basic phone systems and IP-based cameras.
Hayes said he is optimistic about the health of the custom market, based on his observation that “we’ve seen a lot more cable and wire being sold in the last few months. That should indicate the housing market is getting a little bit of a tick. It’s a good sign. You read about how tough mortgage money is, but it’s a different time, and we all have to figure out how to do business in a different time.
“You have to be really good at what you do, and you have to do what you say you’re going to do. You have to ship on time, and you have to have product available and help design systems, and provide all the pieces to help dealers be better businesspeople.”