Business Chops Tip #79: How Strong Are Your Communication Skills?
Communication is at the foundation of most critical success factors in business, and it¹s a skill set that most mangers take for granted. Now, more than at any time in the past, we have multiple tools and means for communicating at our fingertips.
The best communicators understand how to optimize each mode for each interactive situation and don¹t simply default to asynchronous e-mail. Real-time communication "operations" or functions are 1) opening and closing conversations, 2) topic maintenance and shifting, 3) managing message expectation, 5) turn taking, and 6) message repair. How skilled are you and your team in communication operations?
Author's Note: Creative and technical professionals (from musicians and actors to designers and engineers) rely on their "chops": those skills and techniques that they use to be successful on the job. Stiernberg Consulting coined the term Business Chops to encompass those skills, experience, and tactics that you rely on to be more successful. Whether you are a dealer, manufacturer, distributor, rep, or design firm, this series includes tips and techniques for optimizing sales, profits, and growth of your Custom Retail business.