Business Chops Tip #58: What Is Your Neatness Quotient?
Every touch-point with the outside world makes indelible impressions. Yes, neatness counts! Customers walking into your store deserve dust-free, working displays with the latest gear. They don¹t want to feel like they're in a messy warehouse. Customers also notice the appearance and manners of your people.
They don't want to encounter a disheveled, gum-chewing receptionist or salesperson. Installers also represent you. Neatness translates to their respect for customers' homes or businesses. Well-dressed installation wires separate the technical pros from the amateurs. Now is a good time to assess your firm's "neatness quotient." Does neatness count for ALL of your organization?
Author's Note: Creative and technical professionals (from musicians and actors to designers and engineers) rely on their "chops": those skills and techniques that they use to be successful on the job. Stiernberg Consulting coined the term Business Chops to encompass those skills, experience, and tactics that you rely on to be more successful. Whether you are a dealer, manufacturer, distributor, rep, or design firm, this series includes tips and techniques for optimizing sales, profits, and growth of your Custom Retail business.