Business Chops Tip #132: What¹s On Your Dashboard?
It's true that what gets measured gets done. Being able to quantify goals and objectives is a step toward making them realistic and achievable. Good custom retailers have financial metrics and goals.
Great custom retailers also have non-financial goals that they quantify and track. But having detailed, multi-faceted metrics doesn't alone insure enterprise-wide management focus. In the best firms, these strategic and tactical goals are front-and-center throughout the organization.
How? It's the companies that condense key metrics into a dashboard that¹s viewable and sharable on a frequent basis that are better poised to steer the company to its goals.
Author's Note: Creative and technical professionals (from musicians and actors to designers and engineers) rely on their "chops": those skills and techniques that they use to be successful on the job. Stiernberg Consulting coined the term Business Chops to encompass those skills, experience, and tactics that you rely on to be more successful. Whether you are a dealer, manufacturer, distributor, rep, or design firm, this series includes tips and techniques for optimizing sales, profits, and growth of your Custom Retail business.