At the End of the Day, It’s All About Relationships
We have been dealing with a tragedy here at Niles. One of our own, John David Starling, just 55 years old and a gifted software engineer, passed away suddenly in November.
We were working overtime under pressure of a deadline to launch our new IntelliControl ICS RS232 interface, and David was struggling to fix a few remaining bugs. He came in on a Saturday and worked until he had them fixed. Other engineers came in to help him test his software. At 4 p.m., David left Niles feeling good that he’d accomplished his task.
The next morning, David had a heart attack and died. Just like that, a member of our family was gone.
Death hits you hard and makes you rethink a lot of things. For me, David’s passing served as a wake-up call. It reminded me that what really matters most in life are people, and relationships.
Many of us, myself included, can become overly focused on tasks and accomplishments. It’s so easy to lose sight of what really matters when we’re faced with the constant challenges we all deal with everyday.
From now on, however, I’ve committed myself to focus more on the people in my life, and to not take relationships for granted.
Keys to Developing Lasting Relationships
There are many ways you can build or improve your relationships with the people you encounter most frequently in business, be they vendors, employees, influencers or customers:
Build trust. Three characteristics define trust: accuracy, honesty and thoroughness. Without all three, you can’t build trust, and without trust, there’s no foundation to support successful, long-term relationships.
Accuracy means detail. Don’t fudge things or be vague. Get the facts straight.
Honesty is self-explanatory but important. One lie can destroy a relationship forever.
Thoroughness represents the whole truth, not just the parts you care to share. Don’t leave parts out. It destroys trust.