Apple TV Installation: Potential Quagmire?
We tried using a different computer—a desktop PC on the same network—with no luck. Then, in an extreme move, we followed Apple’s advice and, using the msconfig utility, disabled all of the startup items in Windows except for Microsoft’s and iTunes. This made our printer unusable—still, no Apple TV in iTunes.
Having exhausted the skimpy troubleshooting guide’s advice, we turned to Google searches of phrases like “Apple TV doesn’t appear in Windows iTunes” and discovered a number of bulletin boards and forums where these problems are discussed. One thread, titled “Problem in Paradise with Apple TV,” seemed particularly apt. Several forum members mentioned the need to open up the TCP and UDP port numbers on our Netgear router’s firewall—which we did, to no avail—as well as extolled the wonders of the “Restore Factory Defaults” menu option on the Apple TV unit. We returned to Apple TV, found this “restore” option in the Settings sub-menu and presto, it worked! Suddenly, in iTunes, not just the Apple TV listing appeared, but so did the entire category (Devices) under which it was supposed to appear as well (the instructions kept pointing us to a nonexistent “Devices” list!)
Curious as to whether the system restore was the only remedy really needed after all of that effort, we returned to msconfig, restored our usual startup sequence and re-enabled Windows Firewall. The Apple TV icon disappeared, as did the “Devices” heading. The problem was apparently more complex. Total time troubleshooting and getting up and running so far: approximately four hours. And that’s for a fairly experienced Windows networking user.
It would probably take about double that to actually track down the conflict(s) by re-activating, one by one, each of the startup items and then tediously rebooting over and over. Had this been a client’s PC, that’s exactly what we would have needed to do. In all fairness, many other forum users said they just plugged in Apple TV and it worked fine, without a hiccup. That sure wasn’t our experience, however.—Cliff Roth