Alarm.com and Monitronics extend technology partnership
Monitronics International, a residential security provider, and Alarm.com, a cloud-based smart home and connected security technology platform, have announced the extension of their technology partnership. Alarm.com will continue to be the primary supplier of smart home technology and connected security services to Monitronics and its 600-plus authorized dealers.
“We are committed to giving our customers and dealers the best technology options available and our renewed partnership with Alarm.com positions us to continue to capitalize on the rapidly growing smart home and home automation services category,” Bruce Mungiguerra, Senior Vice President of Operations for Monitronics, said in a statement. “Alarm.com’s partner services are also key to efficiently supporting and managing accounts across our dealer programs, and help deliver the exceptional customer experience that is so important to our business.”
Built for security dealers, Alarm.com’s Partner Services Platform, is meant to provide comprehensive customer acquisition programs, streamlined installation apps, remote troubleshooting and support capability, as well as strategic insights into business performance to enhance retention through ongoing customer lifecycle management.
“We place great value on our long-term strategic partnership with Monitronics and we are excited to reaffirm our commitment going forward so that we can each provide great services to the leading independent security dealers in North America. We believe combining our leading smart home technology with Monitronics’ highly scalable operating platform will provide each company with a great opportunity to continue to expand adoption of smart home capabilities,” Steve Trundle, Alarm.com’s President and CEO, said in a statement.
Monitronics International is a subsidiary of Ascent Capital Group.