Customer Satisfaction Winner: 2 Guys Audio Video, Of the Same Mind
It matters little what business you’re in, as long as you are in the business of serving your customers fully. A high regard for the individual who seeks your services (matched only by the sharpest competence in the field) is what it takes to secure the respect you deserve.
Ken Latham found the best examples of these traits in 2 Guys Audio Video. From one manager to another, Latham understood and appreciated the attention and knowledge he received, establishing a mutual camaraderie and, most importantly, future business for 2 Guys Audio Video.
Congratulations, 2 Guys!
Joe Dodd, President
2 Guys Audio Video
2227 NW Eleven Mile Ave.
Gresham, Oregon 97030-3551
Thank you for the great service and very informed advice. My call yesterday to DISH went exactly as you said it should. Although the customer service rep was unable personally to reactivate my receiver, he had his supervisor do it. And as you predicted, he did say that for some reason it was not initially taking the information.
As a small-business owner, I, too, understand how important great customer service can be to success. Whenever I can I seek out similar businesses for my needs. I’m pleased I chose 2 Guys Audio Video to initially install the DISH network. I’m even happier with the two upgrades you’ve done since then. You’ll get my recommendation every time.