To change your address or cancel your subscription, please contact our Customer Service Department whis is available from 8:30 - 5:00 ET by calling 800-818-8174 (outside the US call 215-238-5338), via e-mail at email@example.com or by faxing 215-238-5217. You may also contact us in writing at: Custom Retailer, North American Publishing Company, 1500 Spring Garden Street - 12th Floor, Philadelphia PA 19130.
To help save you time we've put the answers to our most frequently asked questions right here.
Due to audit regulations we can not transfer a free subscription from one individual to another. To request a free subscription in your own name please visit http://sub.customretailer.net/JUnew?pk=web912
To cancel the old subscription you can fax a copy of a current mailing label to 215-238-5217. You can also e-mail firstname.lastname@example.org or call our customer service department from 8:30 to 5:00 ET. Be sure to provide us with the magazine name, your name and complete mailing address and a method to reach you so we can confirm your cancellation.
In order to renew your free subscription you will need to complete a renewal qualification form found at http://sub.customretailer.net/JUrenew?pk=web912
North American Publishing Company offers free subscriptions to individuals who meet specific pre-established demographic criteria which has been set for each of our titles. Individuals who satisfy this criteria are added as non-renewing subscribers are removed. While it typically takes 6-8 weeks to receive the first issue, it may take several months on some titles due to high demand.
To find out about the status of your request, please contact our customer service at 800-818-8174 (outside the US, call 215-238-5338) or e-mail email@example.com. For subscribers who do not qualify for free subscriptions, paid subscriptions are available by using the same contact information.
We are able to offer complimentary subscriptions to select individuals because our costs are offset by the advertising revenue generated by each title.
Unfortunately we are unable to provide replacement copies on a complimentary basis. Replacements can be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or firstname.lastname@example.org.
6. How do I buy a single copy?
Single copies may be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or email@example.com.
Subscribers who receive our publications for free are required to fill out a request form every year so that North American Publishing Company can comply with U.S. postal service regulations and to provide our editors with updated demographic information which helps them keep editorial content relevant.
From time to time, we purchase mailing lists of people who meet the pre-established criteria for each of our magazines and send out sample copies. If you do not wish to continue to receive these free sample copies, please contact our customer service at 800-818-8174 (outside the US, call 215-238-5338) or e-mail firstname.lastname@example.org.