Russound Teams Up with Ihiji, Gives Dealers Up-to-the-Minute Remote Monitoring, Management Capabilities
Whole-house audio market innovator Russound today announced that it is now a part of Ihiji’s Vendor Insights Program (VIP), enabling Russound dealers to build incremental income by tapping into Ihiji’s extensive remote monitoring capabilities.
Through Ihiji’s advanced monitoring system, Russound dealers will be able to instantly monitor device health, update device configurations using Russound’s simple browser-based configuration tool, WebConfig, and perform firmware updates, all without having to leave the office.
“By partnering with Ihiji, we give our customers an incredible option for enabling simple remote system access and monitoring that allows them to re-configure and troubleshoot Russound internet-connected systems from wherever they happen to be, and without needing to roll a truck or schedule a service call for common tasks,” said Charlie Porritt, CEO, Russound. “Offering this benefit allows our customers to step up the level of service they can offer to their clients. It’s a proven, powerful tool.”
Data analytics and remote system access provided by Ihiji are considered an industry standard. In addition, the company’s Device Visibility Protocol (DVP) gives dealers the power to dig deep when remotely reviewing system performance and status.
“We are pleased to announce Russound as our latest VIP partner,” states Stuart Rench, CEO of Ihiji. “Russound is helping lead its products into the future through remote support, data insights and analytics that will benefit their company, customers and dealers.”
Ihiji VIP and DVP are designed specifically for original equipment manufacturers who are looking for ways to expand on the intelligence of their products to benefit their organization, dealers, and customers. Ihiji is excited to provide these valuable insights to these businesses.