“The integrator is the digital centerpoint of the project, held accountable for security as well,” says Access Network’s Feiner. “There is a ‘what I want’ versus ‘what I need’ trend of everything becoming connected.”
Channel Master’s Bingochea is looking to the not-so-distant future with this technology, adding that he sees the consumer being able to control security and much more directly from their TVs.
“It’s important for the integrator to jump in and not let the operators take the business,” he said.
“We need to promote existing wiring- the use of coax cables (MoCA),” says Entropic’s Ching. “Wired networking is less susceptible to intrusion.”
“The recurring revenue for us,” said Karp, “is the client satisfaction. We are on call 24/7. We have to provide the best service. To me, it’s critical.”
Part of the customer satisfaction element is providing technology to keep individuals happy and in their homes as long as possible. Thus, the growing aging-in-place market.
Hagai recalls a recent request he received from an assisted living center to install Wi-Fi. The goal? To keep tenants connected to their families, the world, and generally improve their quality of life.
“We are taking the technology we use every day, extending it [in a new way] that is much more personal and emotional,” says Feiner.
“We believe there is a lot of growth [in this market] for things like blood pressure cuffs, connected monitors, etc.” added Bingochea. “It will reduce the burden on families, but a lot of it depends on the insurance companies getting behind it.”
Also a broader issue, said Gutin, is how the country views Internet access and the use of information. “The U.S. lags behind other countries in this area of viewing the Internet as a public utility, a right.”