Business Chops Tip #22: Project Close-out Phase: How Good is Your End-User Training?

An important component of the close-out and commissioning phases of systems installation projects is end-user training. Leaving the system in the hands of well-versed end-users is a critical success factor. Good training involves more than a quick demo of the features, function, and controls.

It includes hands-on interactive instruction on operating all the system control parameters and includes even the most obvious basics. Some systems contractors create leave-behind instructional materials. The costs of commissioning and close-out phases need to be factored into proposals, and if explained well, can be a positive differentiator. System optimization and functionality depend on operator competence.

Author’s Note: Creative and technical professionals (from musicians and actors to designers and engineers) rely on their ³chops²: those skills and techniques that they use to be successful on the job. Stiernberg Consulting coined the term Business Chops to encompass those skills, experience, and tactics that you rely on to be more successful. Whether you are a dealer, manufacturer, distributor, rep, or design firm, this series includes tips and techniques for optimizing sales, profits, and growth of your Custom Retail business.

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